Time is a Great Thief: Tips on Being in the Moment for Patients
As a consultant, I’m sometimes asked to evaluate physician interactions with patients. Sometimes it’s via a camera in the room, watching a recording, or live, and other times I’m in …
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Much Ado About (Narrow) Networks
A recent Wall Street Journal article about narrow networks described it as new pressure on insurers. Sorry, WSJ, not new. Employers have pressured insurers about access to their employees’ providers …
The 5 Dimensions of Physician-to-Physician Communication: What’s Your Favorite Way?
As my sons sit at the dinner table texting on their phones, it got me thinking about how we physicians communicate, and how that has changed over the years. When …
Let’s be Clear About How Much Health Care Costs?
There are a lot of calls for transparency in health care pricing. Before we can even discuss it, we need to clarify the terms that we use. These terms need …